Privacy Policy

Effective Date: July 26, 2025

This Privacy Policy describes how Cloutora ("we", "our", or "us") collects, uses, and safeguards your information when you use our website cloutora.com and related services. By using our site, you agree to the practices outlined below.

1. What We Collect

We collect the following information when you engage with our platform:

• Your name, email address, and company name (optional) via our contact form.
• Message content submitted through the form.
• Browser and device information including IP address, location, and usage (via hosting and potential analytics tools).
• Data submitted via donation-related forms (e.g. Tally.so for Imavya Foundation).
• Payment-related details (such as name, email, and billing info) when processed via PayPal.

2. How We Use Your Information

• To respond to inquiries or service requests submitted via our forms.
• To maintain and improve website performance, user experience, and accessibility.
• To collect insights via cookies or future integration of analytics tools like Google Analytics.
• To review donor feedback and gather information via third-party forms (e.g. Tally.so).
• To process payments securely through PayPal, including debit/credit card transactions.
• For marketing communications (with the option to opt out at any time).

3. Legal Basis for Processing

We process personal data in compliance with global standards such as GDPR (Europe), CCPA (California, USA), and PDPA (Singapore). Our legal bases include:

• Consent: When you submit forms, make a donation, or sign up for communication.
• Contractual necessity: To provide services and process payments you request.
• Legitimate interests: To improve our platform and protect against misuse.

4. Donations & Payments

Payments for Cloutora’s services are securely processed through PayPal, which also allows debit/credit card transactions. We do not store sensitive financial information such as full card numbers, banking credentials, or PayPal login details on our servers.

Donations to Imavya Foundation continue to be collected via QR code or direct bank transfer. Cloutora does not directly handle these donation funds.

5. Cookies & Tracking

Our website uses cookies and may use tracking tools in the future (e.g., Google Analytics) to understand visitor behavior and improve performance. You can disable cookies in your browser settings.

6. Third-Party Services

We use third-party platforms such as PayPal (for payments) and Tally.so (for donor forms). These services operate independently and maintain their own privacy policies, which we recommend reviewing.

7. Data Sharing

We do not sell or rent your data. Information is only shared with trusted service providers (e.g., hosting via Vercel, PayPal for payments) to ensure smooth functionality and compliance with global standards.

8. International Data Transfers

Because we operate globally, your information may be transferred and processed outside your country of residence. We implement appropriate safeguards (such as standard contractual clauses) to ensure your data remains protected.

9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above or to comply with legal obligations.

10. Your Rights

You may request to view, modify, or delete your personal data at any time. To do so, please email us at cloutora.business@gmail.com. We honor all legitimate requests in accordance with applicable laws. You may also opt out of marketing communications at any time.

11. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will take steps to delete it promptly.

12. Security

We apply industry-standard safeguards to protect your personal information, including encryption and secure hosting practices. For more details, see our Security Page.

13. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated effective date.

14. Contact

For any privacy-related concerns, please contact us at cloutora.business@gmail.com.