Effective Date: August 11, 2025
This Refund & Cancellation Policy governs all interactions with services provided by Cloutora via cloutora.com. By engaging with our services, you acknowledge and agree to the terms outlined below.
This policy applies to all digital services (e.g., branding, web development, digital marketing, content creation, consulting) provided by Cloutora. Physical products or third-party integrations, if introduced in the future, will follow separate terms and may include shipping or vendor-specific refund rules.
Any advance payments or deposits made to secure a project slot are strictly non-refundable. These cover resource planning, initial consultation, and administrative costs.
All payments for Cloutora’s services are processed securely through trusted third-party gateways such as PayPal. Cloutora does not directly store sensitive financial details (e.g., card numbers, CVV, or bank credentials). By making a payment, you agree to also be bound by the terms, conditions, and refund policies of the chosen payment provider.
Due to the customized and intangible nature of digital services, all payments become non-refundable once work has commenced or deliverables (partial or full) have been shared. Clients are encouraged to review proposals and clarifications thoroughly before project initiation.
If you wish to cancel a project before work has begun, you must request cancellation in writing within 24 hours of payment confirmation. Requests made after this period may result in partial refunds at Cloutora’s sole discretion, depending on resource allocation and internal effort invested.
If a client becomes unresponsive for more than 30 consecutive days, the project will be considered abandoned and marked as completed. No refunds will be issued, and Cloutora reserves the right to reallocate resources accordingly.
Once services have been fully delivered, approved, or utilized, no refunds will be granted under any circumstances.
Donations made to Imavya Foundation via QR codes, bank transfers, or third-party platforms (e.g., Tally.so) are voluntary contributions and strictly non-refundable. Cloutora does not directly manage these funds and disclaims liability for any errors, misuse, or technical faults.
Refunds or cancellations may not be granted in cases where delays or interruptions are caused by events beyond our control, including but not limited to natural disasters, government restrictions, pandemics, or large-scale internet outages.
If you believe you have been billed incorrectly, please contact us directly at cloutora.business@gmail.com before initiating any PayPal dispute or chargeback. Unauthorized or unjustified chargebacks may result in service suspension and potential legal action. We aim to resolve valid concerns amicably and fairly.
Cloutora reserves the right to modify this policy at any time to reflect changes in business practices, regulations, or operational needs. Updates will be posted on this page with a revised effective date. Clients are encouraged to review periodically.
For questions related to refunds, cancellations, or billing, please contact us at cloutora.business@gmail.com. Our team typically responds within 48 business hours.